Now is the time to make sure your Insurance Contracts match your Employment Practices
There are so many one-off agreements and handshake arrangements, yet so many times we see the insurance contract in complete contradiction to the practical application.
Now is the time to review these contradictions and address areas where you must realign your strategy.
Here are 3 of the most common items we find out of sync.
Plan Anniversary Dates aren’t the same:
- Is it a big deal? It can be.
- Real Life Scenario 1:
- Imagine a Health Plan renewing on January 1st and a Dental Plan renewing on March 1st. This happens very often and for very real reasons. But let’s say your employees don’t know, and you operate just one Open Enrollment–because you do operate just one Open Enrollment. If your employees make changes to their dental insurance ‘off cycle, ‘ they could get blocked from their choices, blocked from coverage, or even worse, accepted but accidentally (by no fault of their own) imposed with late-entrant penalties. This is ugly when the employee can’t get that crown, bridge, or post paid for.
- Real Life Scenario 2:
- Your Voluntary Life program has an anniversary 5 months after the Medical began – and again, you only communicate one open-enrollment to your employees. Sure, you don’t think it’s a big deal since this plan doesn’t include an annual open enrollment – only New Hire Guarantee Issue and Initial Plan offering Guarantee Issue amounts. What about the employee who purchased coverage when it was first available, but wants to change their election amount form $20,000 up to $50,000 within their protected Guarantee Issue rights? This can get rejected, and most likely you have payroll deduction miscommunication with the employee if it is occurs outside the insurance contract’s cycle. This is just simply avoidable with one letter or email or form to update the plan dates.
If you buy X, we give you that $X off Medical
- Imagine that you’ve wanted to install a Dental plan. You’ve never had great participation, and your agent/broker suggests that you offer $20 off your Medical for employees that elect the dental plan. This isn’t a big deal during year 1 and maybe not even during year 2. However, no one remember this by year 3, and you have random credits in your payroll software. On top of that, new employees might not be getting the same cost reduction as current employees because of your person now running payroll entries (accidental discrimination issue???). We also find that this happens under one management regime, and it is never documented or passed down to new management. Only after communications are done, payroll deduction schedules are set, benefits software is programmed, it is then that all of a sudden management ponies up $20 or $50 more per month per employee than budgeted. No one is happy here, and HR, Payroll, or the Broker end up with a big ugly mark on their reputation.
- If you do practice this scenario, document a finite time limit and document it in big bold highlighted terms for anyone that follows in your footsteps.
- Question yourself : Who’s best interest was this program idea for – yours or the broker’s?
Monkeyed Hire Date
- Imagine having a Self-Funded or Level-Funded Health Insurance plan. In either of these contracts, you have a Re-Insurance company that pays for claims once they exceed a certain threshold ($15,000, $50,000, $100,000 etc…). Say you waive a life-event and add an employee off-cycle, fudge their hire-date and give the big thumbs-up as the employer. Say that same employee has $200,000 in claims and the re-insurer decides to audit that employee and their hire date doesn’t match the insurance contract. You (the employer) could be stuck holding the entire bill for claims because you thought you were just doing a good deed.
Pull back the curtain. Be honest with HR, Accounting, Your Software Vendor, and Your Broker. Take a little extra time to align your Employment Practices with your Insurance Offering.
About the author: An avid learner and resourceful leader with a passion for
About AG Insurance: AG Insurance (www.agiainc.com) helps employers and their employees with solutions focused on positive organizational impact and improved employee experiences.